Cooperative lobbies to close November 23rd...

Operational Update 11_18_2020

Shelby Electric Cooperative, Shelby Energy Company, and PWR-net High Speed Internet will be moving to minimize on-site staffing levels through the Thanksgiving and Christmas holidays.  This is due to the spike in COVID-19 cases being seen across our communities.  The decision has been made to minimize the risk of cross-contamination among employees that would have the potential to hinder their ability to continue to serve our consumer-members.    

Drive-up window is open

As a convenience to our members, the cooperative added a drive-up payment window and it is now open during business hours (Monday - Friday, 7am - 4pm). On holidays, weekends, and after-hours there is a drop box payment slot just to the right of the drive-thru window.



If you receive a call asking if you will be home or not, or a call regarding disconnection, PLEASE HANG UP and call the office directly. 

We had a report over the weekend of a member receiving a call, telling them to be home because we were coming. They immediately hung up and called us. Our after-hours phone operator contacted our staff and advised them this was not the case. 

Members Encouraged To Download The SmartHub App

For those of our members that have smart phones or tablets, have you downloaded the SmartHub app yet? It is a great app that allows you to communicate with the cooperative, pay your bill, check your service status, check your use, report an outage and also links you to other items of interest. You can get the SmartHub App at your favorite app store. If you don't have a smart phone or tablet you can still access SmartHub on our website by clicking here.  Questions call 800-677-2612.