Alert

SCAMS ARE EVERYWHERE! PLEASE BE ADVISED!

If you receive a call asking if you will be home or not, or a call regarding disconnection, PLEASE HANG UP and call the office directly. 

We had a report over the weekend of a member receiving a call, telling them to be home because we were coming. They immediately hung up and called us. Our after-hours phone operator contacted our staff and advised them this was not the case. 

Coronavirus Message From Cooperative

OPERATIONAL UPDATE: 4/06/2020 5 a.m.

Due to State, Federal and CDC guidelines the cooperative offices will remained closed with some employees still working from main office and others working remotely. We continue to provide our members with the service and attention you expect. We thought we'd share some picture of the guys out working on work orders, tree trimming and brush control.

PHONE SCAM

We've heard from several members who are receiving a phone call from someone claiming the cooperative over charged your electric bill and you'd be receiving a rebate check. This is a scam so please do not follow any directions or give them any information if you should receive a call like this.

Again, if you are ever unsure about a call, email, post office mail or anything related to someone claiming to be from the cooperative please let us know.

Thank you!
217-774-3986
800-677-2612

Building Updates Have Begun

Renovations have begun to the lobby and other parts of the cooperative. The temporary location to come into the cooperative for electric business or PWR-net High Speed Internet business will be through the doors of the north building (Shelby Energy Companies doors). We apologize for any inconvenience and appreciate your patience with this temporary change. Any questions please give the office a call 217-774-3986 or 1-800-677-2612.

Members Encouraged To Download The SmartHub App

For those of our members that have smart phones or tablets, have you downloaded the SmartHub app yet? It is a great app that allows you to communicate with the cooperative, pay your bill, check your service status, check your use, report an outage and also links you to other items of interest. You can get the SmartHub App at your favorite app store. If you don't have a smart phone or tablet you can still access SmartHub on our website by clicking here.  Questions call 800-677-2612.