Alert

Shelby Energy Company's Lobby now open ...

We are happy to announce that Shelby Energy Company's lobby is open again and we are following CDC guidelines. For those who wish to continue to pay using the payment box just outside our door can but we welcome you back inside to make payments.

Office hours are 7am - 4pm, Monday - Friday. Call us with any questions about LP gas, Generac generators, or bulk oil supplies for your home, farm, or business, 217-774-2311.

Drive-thru now open ...

As a convenience to our members, the cooperative added a drive-thru payment window and it is now open during business hours (Monday - Friday, 7am - 4pm). On holidays, weekends, and after-hours there is a drop box payment slot just to the right of the drive-thru window.

Our lobby is also open for member payments or anyone wishing to meet with any departments. If you have any questions please feel free to call us at 217-774-3986.

SCAMS ARE EVERYWHERE! PLEASE BE ADVISED!

If you receive a call asking if you will be home or not, or a call regarding disconnection, PLEASE HANG UP and call the office directly. 

We had a report over the weekend of a member receiving a call, telling them to be home because we were coming. They immediately hung up and called us. Our after-hours phone operator contacted our staff and advised them this was not the case. 

PHONE SCAM

We've heard from several members who are receiving a phone call from someone claiming the cooperative over charged your electric bill and you'd be receiving a rebate check. This is a scam so please do not follow any directions or give them any information if you should receive a call like this.

Again, if you are ever unsure about a call, email, post office mail or anything related to someone claiming to be from the cooperative please let us know.

Thank you!
217-774-3986
800-677-2612

Members Encouraged To Download The SmartHub App

For those of our members that have smart phones or tablets, have you downloaded the SmartHub app yet? It is a great app that allows you to communicate with the cooperative, pay your bill, check your service status, check your use, report an outage and also links you to other items of interest. You can get the SmartHub App at your favorite app store. If you don't have a smart phone or tablet you can still access SmartHub on our website by clicking here.  Questions call 800-677-2612.