Alert

SCAMS ARE EVERYWHERE! PLEASE BE ADVISED!

If you receive a call asking if you will be home or not, or a call regarding disconnection, PLEASE HANG UP and call the office directly. 

We had a report over the weekend of a member receiving a call, telling them to be home because we were coming. They immediately hung up and called us. Our after-hours phone operator contacted our staff and advised them this was not the case. 

Coronavirus Message From Cooperative

OPERATIONAL UPDATE: 7/06/2020 9:30 a.m.

As you may be aware, all cooperative employees are working out of the office again. However, we continue to have the doors locked to customers and the general public.

While we look forward to when we can actually open the doors again to hold meetings, have visitors in the office, and meet face to face with our members, we will continue to keep the building closed but hope to open up soon.

PHONE SCAM

We've heard from several members who are receiving a phone call from someone claiming the cooperative over charged your electric bill and you'd be receiving a rebate check. This is a scam so please do not follow any directions or give them any information if you should receive a call like this.

Again, if you are ever unsure about a call, email, post office mail or anything related to someone claiming to be from the cooperative please let us know.

Thank you!
217-774-3986
800-677-2612

Building Updates Have Begun

Renovations have begun to the lobby and other parts of the cooperative. The temporary location to come into the cooperative for electric business or PWR-net High Speed Internet business will be through the doors of the north building (Shelby Energy Companies doors). We apologize for any inconvenience and appreciate your patience with this temporary change. Any questions please give the office a call 217-774-3986 or 1-800-677-2612.

Members Encouraged To Download The SmartHub App

For those of our members that have smart phones or tablets, have you downloaded the SmartHub app yet? It is a great app that allows you to communicate with the cooperative, pay your bill, check your service status, check your use, report an outage and also links you to other items of interest. You can get the SmartHub App at your favorite app store. If you don't have a smart phone or tablet you can still access SmartHub on our website by clicking here.  Questions call 800-677-2612.