Alert

COVID-19 Update ...

Operational Update 3_01_2021

Our lobby is open ... hours are, Monday - Friday, 7am - 4pm. Need anything or have questions, call us at 217-774-3986.

 

Operational Update 2_22_2021

All employees will begin returning to the office this week ... The lobby will be back open on March 1. Office hours are Monday - Friday, 7am to 4pm.

• The DRIVE THROUGH WILL REMAIN OPEN and both drop boxes will be available

Drive-up window is open

As a convenience to our members, the cooperative added a drive-up payment window and it is now open during business hours (Monday - Friday, 7am - 4pm). On holidays, weekends, and after-hours there is a drop box payment slot just to the right of the drive-thru window.

(AT THIS TIME OUR LOBBY IS CURRENTLY CLOSED)

SCAMS ARE EVERYWHERE! PLEASE BE ADVISED!

If you receive a call asking if you will be home or not, or a call regarding disconnection, PLEASE HANG UP and call the office directly. 

We had a report over the weekend of a member receiving a call, telling them to be home because we were coming. They immediately hung up and called us. Our after-hours phone operator contacted our staff and advised them this was not the case. 

Members Encouraged To Download The SmartHub App

For those of our members that have smart phones or tablets, have you downloaded the SmartHub app yet? It is a great app that allows you to communicate with the cooperative, pay your bill, check your service status, check your use, report an outage and also links you to other items of interest. You can get the SmartHub App at your favorite app store. If you don't have a smart phone or tablet you can still access SmartHub on our website by clicking here.  Questions call 800-677-2612.