Alert

New Bill Design

Shelby Electric Cooperative is happy to announce a new look to your billing statements! 

Information on how to read your new billing statement can be seen below. There will also be an insert with your bill this month.  Members with multiple accounts will begin receiving all bills in the same envelope starting with this months bills. Please call the office at 217-774-3986 if you have any questions regarding our new design. We hope you like this new look.

Drive-up window is open

As a convenience to our members, the cooperative added a drive-up payment window and it is now open during business hours (Monday - Friday, 7am - 4pm). On holidays, weekends, and after-hours there is a drop box payment slot just to the right of the drive-thru window.

(AT THIS TIME OUR LOBBY IS CURRENTLY CLOSED)

SCAMS ARE EVERYWHERE! PLEASE BE ADVISED!

If you receive a call asking if you will be home or not, or a call regarding disconnection, PLEASE HANG UP and call the office directly. 

We had a report over the weekend of a member receiving a call, telling them to be home because we were coming. They immediately hung up and called us. Our after-hours phone operator contacted our staff and advised them this was not the case. 

Members Encouraged To Download The SmartHub App

For those of our members that have smart phones or tablets, have you downloaded the SmartHub app yet? It is a great app that allows you to communicate with the cooperative, pay your bill, check your service status, check your use, report an outage and also links you to other items of interest. You can get the SmartHub App at your favorite app store. If you don't have a smart phone or tablet you can still access SmartHub on our website by clicking here.  Questions call 800-677-2612.